Privacy Policy

1. Introduction

f222 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users who access or use the f222 online casino and sports betting platform at https://f222.bar. This Privacy Policy ("Policy") explains in clear terms what personal data we collect from you, the purposes for which we use it, the conditions under which we may share it, and the rights you hold over your own information. This Policy applies to all players registered on f222, including users located across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

By registering an account or using the f222 platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both accessible via the footer of this website.

2. Information We Collect

f222 collects personal data through three primary channels: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party payment providers in the course of processing transactions. The specific categories of data we collect are set out below.

Information You Provide Directly

• Registration data: full name, date of birth, gender (optional), mobile phone number, and email address submitted when creating your account.
• Identity verification documents: copies of national ID card, passport, or other government-issued identification submitted as part of the KYC process.
• Communications: messages, queries, and complaints submitted to our support team via email or other contact channels.
• Responsible gaming data: deposit limits, self-exclusion requests, session time preferences, and other responsible gaming tool settings you configure.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: pages visited, time and duration of visits, navigation paths within the platform, game sessions played, bets placed, and features interacted with.
• Session data: login timestamps, logout timestamps, session duration, and any security events associated with your account session.
• Cookie and tracking data: session cookies, performance cookies, and analytics identifiers as described in the Cookies section of this Policy.

Information from Payment Providers

• Transaction confirmation data from bKash, Nagad, Rocket, and Upay: transaction reference numbers, timestamps, and the mobile wallet number used.
• Card payment data (where applicable): last four digits of card number, card type (Visa or Mastercard), and payment status. f222 does not store full card numbers or CVV codes.
• Fraud prevention signals shared by payment processors: chargeback history, risk scores, and flagged transaction indicators.

3. How We Use Your Information

f222 uses the personal data it collects for specific, legitimate purposes only. We do not use your data for purposes incompatible with those for which it was originally collected. The table below summarises the primary purposes of our data processing activities and the corresponding data types involved.

4. Legal Basis for Processing

f222 processes your personal data only where a valid legal basis exists. Depending on the activity, the applicable legal basis is one of the following:

• Contractual necessity: processing required to perform the contract between you and f222 — for example, account registration, payment processing, game provision, and withdrawal handling.
• Legal obligation: processing required to comply with applicable laws — for example, identity verification (KYC), anti-money-laundering checks, and record-keeping obligations.
• Legitimate interests: processing necessary for f222's legitimate business interests — for example, fraud prevention, platform security, and service improvement analytics — provided those interests are not overridden by your rights.
• Consent: processing based on your freely given, specific, and informed consent — for example, optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Information

f222 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose. All third parties with whom we share data are required to handle it consistently with this Policy and applicable data protection principles.

• Game software providers (e.g. Pragmatic Play, Evolution Gaming, Spribe, NetEnt): technical session data necessary to operate the game and record the outcome. These providers do not receive your full registration profile.
• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard): transaction data necessary to process deposits and withdrawals. These processors operate under their own privacy policies and are responsible for their own data security.
• Identity verification and KYC service providers: registration and identity document data shared solely for the purpose of completing mandatory KYC checks.
• Fraud prevention and security analytics platforms: technical and behavioural data shared to identify fraudulent activity and account compromise attempts, in pseudonymised or aggregated form where possible.
• Law enforcement and regulatory bodies: personal data disclosed where required by applicable law, court order, or regulatory direction. f222 will, where legally permissible, notify you of any such disclosure.

6. Payment Data and Mobile Banking

f222 integrates with Bangladesh's leading mobile financial services — bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay — to facilitate secure deposits and withdrawals for players across the country. When you initiate a deposit or withdrawal using one of these services, f222 receives a transaction confirmation from the relevant payment provider containing the transaction reference, timestamp, amount, and the mobile wallet number used. f222 does not have access to your mobile banking PIN, full account balance, or transaction history outside of transactions made directly with f222.

The mobile wallet number registered to your f222 account must match the number from which deposits are sent and to which withdrawals are made. This matching requirement is a security measure designed to prevent unauthorised deposits and protect you against fraud. f222 stores this mobile number as part of your account record and uses it exclusively for payment processing, account authentication, and fraud prevention.

7. Cookies and Tracking Technologies

f222 uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how users interact with the site. A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot access other files on your device. f222 uses the following categories of cookies:

Cookie Types Used by f222

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. Essential cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: used to collect anonymised data about how users navigate the platform, which pages are most visited, and where users encounter errors. This data is used to improve platform performance and user experience.
• Functional cookies: used to remember your preferences such as language selection and responsible gaming settings so they persist across sessions.
• Fraud detection cookies: short-lived cookies used to identify unusual behavioural patterns that may indicate automated bot activity, account takeover attempts, or coordinated fraud.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies will impair your ability to log in and use the platform. f222 does not use third-party advertising or social media tracking cookies.

8. Data Retention

f222 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. Account registration and profile data is retained for the duration of your account and for a minimum of 5 years following permanent account closure. Transaction and financial records are retained for a minimum of 5 years. Identity verification documents are retained for the duration of your account and for a minimum of 5 years following closure. Communications with support are retained for a minimum of 2 years. Cookies and session data are retained only for the duration of the relevant session or the applicable cookie lifetime.

Where retention beyond the standard periods is required for an ongoing investigation, legal proceeding, or regulatory enquiry, f222 will retain the relevant data until that matter is resolved. Once data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

9. Data Security

f222 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:

• SSL/TLS encryption on all data transmitted between your device and f222's servers, ensuring your login credentials, account data, and payment information cannot be intercepted in transit.
• Encrypted storage of sensitive data at rest, including identity verification documents and financial records, using industry-standard encryption algorithms.
• Access controls limiting access to personal data to authorised personnel only, on a need-to-know basis. All staff with access to player data are subject to confidentiality obligations.
• Regular security reviews and vulnerability assessments of the f222 platform infrastructure, conducted to identify and remediate potential weaknesses before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, f222 will notify affected users without undue delay and take all reasonable steps to contain and remediate the breach.

10. Your Data Rights

As a user of the f222 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. f222 will respond to all valid data rights requests within 10 business days of receipt.

• Right of access: you may request a copy of the personal data f222 holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: in certain circumstances you may request the deletion of your personal data, subject to limitations where retention is required by law or for the establishment, exercise, or defence of legal claims.
• Right to restriction of processing: you may request that f222 restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability: where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

f222 will not charge a fee for handling data rights requests. We may request proof of identity before processing a request to ensure we do not disclose or alter data belonging to another person.

11. Children's Privacy

The f222 platform is strictly intended for adults aged 21 and above. f222 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected — whether through misrepresentation at registration or any other means — we will immediately delete that data, close the associated account, and void any transactions made from it. If you believe that a person under 21 has registered an account on f222, please contact us immediately at [email protected] so that we can take appropriate action.

12. Third-Party Links and Services

The f222 platform may reference third-party service providers such as game software studios and mobile payment processors. These third parties operate under their own privacy policies, and f222 is not responsible for the data practices of any third-party organisation. When you interact with a third-party payment provider such as bKash or Nagad to complete a transaction, that interaction is governed by the privacy policy of the respective provider. f222 recommends that you review the privacy policies of any third-party services you use in connection with your f222 account.

13. Changes to This Privacy Policy

f222 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered users via the email address on file or by a prominent notice on the platform. The updated Policy will take effect on the date indicated at the top of the revised document.

Your continued use of the f222 platform after any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically so that you remain informed about how your data is being protected.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way f222 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 10 business days.

Email (plain text — not a clickable link): [email protected]